We have prepared this Refund & Return Policy to describe to you our practices regarding the methods in which you can require a refund, a return or a change of product, if applicable.
BECAUSE OUR PRODUCTS ARE PRINTED ON YOUR DEMAND AND UNIQUE ONLY FOR YOU, EXCHANGE OR REPLACEMENT IS ACCEPTED ONLY IN CASES OF DAMAGED/DEFECTIVE ITEMS OR BAD QUALITY OF PRINTING. OTHER CASES RELATED TO WRONG SIZE, WRONG COLOR CAUSED BY WRONG CHOOSING FROM CUSTOMER, IN CASE YOU WANT TO ORDER A NEW REPLACE ONE, WE WILL SUPPORT BY OFFERING YOU A DISCOUNT CODE OF 50% (EXCLUDING SHIPPING FEE). WE THANK YOU SO MUCH FOR YOUR UNDERSTANDING AND CO-OPERATION.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We offer returns on any products that you may buy, no matter the quantity.
To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
RECEIVED A DAMAGED ITEM?
If you have indeed received a damaged item/s, first and foremost, we want to apologize for such inconvenience. Furthermore, we will be more than happy to ship you a brand new product/s, if you may require. teelix will cover all costs, in case of a damaged item. If you may not require a brand new product, we will make sure to reimburse you the amount paid for your ordered products.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] —
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product/s, please contact [email protected] Once you’ve done so, we will contact you with the appropriate information you need in order to successfully return your item/s to us.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product/s to reach you, may vary.
If you are shipping an item over $100, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s.
If we haven’t been clear enough in everything we stated above, please do not hesitate to contact us at [email protected]
Our job is to always be at your disposal and to keep you satisfied.
Last updated: February 23, 2018